Occupational Health. Reimagined
Delivering rapid, expert, and compliant occupational healthcare to first responders through 24/7 telehealth
- Immediate injury evaluations
- Evidence-based return-to-duty decisions
- OSHA & HIPAA compliant
24/7 Telehealth for the Ones Always on Call
FIRSTCALL Telehealth ensures your team has 24/7 access to medical evaluations, accelerating care, minimizing disruption, and eliminating avoidable emergency room costs.
Who We Serve
Police Departments
Fire Departments
EMS Providers
FIRSTCALL Telehealth
Protecting Those Who Protect Us
At FIRSTCALL Telehealth, we believe injured employees deserve more than a one-size-fits-all response. They deserve real medical expertise, immediate access to care, and a clear, defensible path back to operational readiness — without the confusion, delays, or unnecessary ER visits that waste time, escalate costs, and erode trust.
FirstCall Telehealth was founded by a board-certified internal medicine physician with extensive experience in occupational health, currently serving as the occupational health consultant for one of the nation’s largest metropolitan police departments. FirstCall Telehealth was built to eliminate the gaps traditional injury management systems leave behind — gaps that expose agencies to risk and leave employees underserved.
Our Services
Injury Evaluations
24/7 virtual assessments of work-related injuries using standardized protocols and secure EHR documentation.
Return-to-Work Assessments
Objective, evidence-based evaluations rooted in ACOEM and MDGuidelines to determine safe return-to-duty.
Occupational Exposure Management
Immediate virtual response for bloodborne, chemical, or respiratory exposures—aligned with OSHA 29 CFR 1910.1030.
Case Management
FIRSTCALL Telehealth’s Integrated IOD Management Program delivers a complete transformation of injury management from injury to recovery.
Specialist Referrals
Fast-tracked coordination with orthopedic, neurological, and therapy specialists as needed.
Wellness Screenings
Optional health checkups to track baseline fitness and readiness in first responder populations.
Our Approach
With FIRSTCALL, agencies gain more than just a telehealth service. They gain a strategic operational partner committed to protecting their workforce, preserving operational strength, and minimizing medical, legal, and financial exposure.
- 24/7 Access to Licensed Providers for immediate triage, injury evaluation, and exposure management
- Integrated IOD Management that coordinates every step — from injury to full-duty or modified-duty clearance — seamlessly into your agency’s HR and Risk workflows
- TeleFCE Program delivering remote, evidence-based functional capacity evaluations to support safe, defensible return-to-work decisions
- Evidence-Based Decision-Making aligned with ACOEM, MDGuidelines, and OSHA occupational health standards
- Real-Time Communication with supervisors for fit-for-duty updates, duty modifications, and case management
- HIPAA-Compliant, Legally Defensible Documentation for union reviews, workers' compensation claims, and litigation defense available via our secure portal
Ready to Learn More?
Schedule a 15-minute consultation to see how FIRSTCALL can streamline your injury management.
FAQs
Who can use FIRSTCALL Telehealth?
Any agency responsible for public safety or emergency response can use our services — including law enforcement, fire departments, EMS, private security firms, and military units. We are purpose-built for the unique needs of high-risk occupations.
How is this different from urgent care or ER?
Urgent care and ERs are reactive, generalized, and often disconnected from your agency’s operational needs.
FirstCall is proactive, occupational-specific, and integrated.
• We evaluate responders via telehealth at the moment of injury — no waiting rooms or unnecessary travel.
• Our decisions are based on ACOEM, ODG, and MDGuidelines standards, supporting safe, defensible return-to-work timelines.
• We reduce unnecessary ER visits, avoidable lost time, and the risk of minor injuries escalating into major claims.
Can other info be added to an invoice?
Yes. We provide customized invoices and documentation. You can include case numbers, incident IDs, supervisor notes, union documentation requirements, or any agency-specific billing preferences. Our reports are audit-ready and designed to reduce administrative friction.
Is FIRSTCALL HIPAA-compliant?
Yes. All telehealth visits and documentation are conducted through HIPAA-compliant, encrypted platforms. We ensure confidentiality, secure storage, and role-based access — meeting federal privacy standards and your agency’s risk management needs.
Can you handle post-exposure care?
Absolutely. Our providers are trained in managing bloodborne pathogen exposures, chemical exposures, and respiratory incidents. We initiate immediate triage, order baseline labs, recommend prophylaxis when appropriate, and issue return-to-work guidance per CDC and OSHA standards.
What if a responder needs a specialist?
If a case requires escalation, we refer promptly to an in-network or agency-approved specialist.
FirstCall acts as the clinical quarterback — coordinating care, tracking recovery milestones, and maintaining transparent communication with your agency at every step.
Do you integrate with workers’ comp processes?
Yes. Our clinical notes, triage reports, and fit-for-duty determinations are designed to align with workers’ compensation protocols and collective bargaining agreements. We support agencies in:
• Reducing unnecessary recordable injuries
• Documenting causation clearly
• Ensuring timely, defensible return-to-work decisions
